Elliot Jones | ISDeaX

Certification Training

Background

The U.S. Department of Veterans Affairs wanted to develop a training program that would help streamline the disability claims process, reducing the amount of remanded examinations, with the ultimate goal of diminishing the backlog of unprocessed claims for benefits.

Challenges

1) Finishing a large project in a short time frame.

2) Creating engaging, interactive courseware on a routine process.

3) Condensing several hours of video and hundreds of pages of instructional material into an hour-long course.

4) Developing relevant training on a process and material that was affected by policy changes during content development and WBT production.

Common Mistake

Make the course incredibly long in an attempt to teach every minute detail of the examination process.

Approach

My team and I developed 6 interactive, web-based courses to introduce clinicians to the disabilities claim process. Specifically, we developed training on the department-wide process of preparing for, conducting, closing and thoroughly documenting a legally defensible disability examination.

I conducted extensive research of existing content, developed outlines, and facilitated several meetings with stakeholders from all levels to ensure accuracy and relevance in a dynamic environment.

My team and I worked with subject matter experts to develop case studies that follow the examiners from the beginning, to the end of their involvement in the claims process. We gave learners the opportunity to document part of the examination as though they were the examiner and included links to case study documents for the learners to view.

Courses were outlined, storyboarded, then developed using the client’s proprietary template, with client reviews at each step. We used the ADDIE model to guide course development, Bloom’s Taxonomy to develop course objectives, and Kirkpatrick’s Four Levels of Evaluation to develop course assessments.

My Role

Lead Instructional Designer and Project Manager.