Elliot Jones | ISDeaX

Software Training

Background

Adventist Healthcare Systems was transitioning from a paper-based patient management system to a computer-based system. Every health-care provider and support staff were required to use the new system. They wanted a training program to ensure their employees could effectively use the system when it was rolled out.

Challenges

1) Finishing a large project in a short time frame.

2) Creating engaging, interactive courseware on a routine process.

3) Making the course content relevant for each role that would be using the new system.

4) Developing applications training on a system that was frequently changed during content development and WBT production.

Common Mistake

Create a huge user manual or several quick reference guides, but no guided training.

Approach

My team and I developed several role-specific, scenario-based, interactive, web-based courses on the various screens and system processes. For example, we developed courses for physicians, nurses, and radiologists.

After meeting with a subject matter expert and analyzing existing content, my team and I worked with subject matter experts to develop realistic scenarios and case studies for each role. Course content was presented through a mentor that walked the learners through a typical day on the job using the new system. Learners were shown how to complete different tasks then given the opportunity to try it out for themselves in a simulation. Learners were also given a chance to explore the different screens with explanations of the various buttons and functions.

Courses were prototyped in PowerPoint then imported to Adobe Captivate.

My Role

Lead Instructional Designer, eLearning Developer, and Project Manager.